At Konka Collections, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return and exchange process.

Return & Exchange Window

Returns and exchanges can be requested within 7 days of receiving your order.

Eligibility

Products are eligible for return or exchange only if they:

• Are unused and unwashed.
• Have all original tags attached.
• Are returned in their original packaging.
• Are in their original condition without any damage.

Non-Returnable Items

Returns or exchanges will not be accepted for products that are:

• Used or washed.
• Damaged due to misuse or improper handling.
• Returned without original tags or packaging.

Return Shipping

• If the return is due to an incorrect, damaged, or defective product, Konka Collections will bear the return shipping cost.
• For returns due to size selection, preference changes, or other customer-related reasons, the customer is responsible for the return shipping charges.

Exchanges

We offer exchanges within 7 days, subject to product availability.

• Exchanges for incorrect or damaged products are provided free of charge.
• For size or preference changes, applicable shipping charges may apply.

Wrong, Damaged or Defective Products

If you receive the wrong product or a product with a manufacturing defect or transit damage, please contact us within 48 hours of delivery with clear photographs.

After verification, we’ll arrange a free replacement or a full refund, as applicable.

Size Exchange

Size exchanges are available, subject to stock availability.

If the requested size is unavailable, a full refund will be processed.

Return Approval

All return and exchange requests are reviewed by our support team. Customers may be asked to provide photographs to help us verify the request before approval.

Return Pickup

Where available, we’ll arrange a courier pickup for your return.

If pickup service is unavailable in your location, we’ll guide you through the return process.

Inspection & Processing

Once the returned product reaches us, it will be inspected within 2–3 business days.

If approved, your exchange or refund will be processed promptly.

Need Help?

Email: hello@konkacollections.com

Phone: +91 9390300318