At Konka Collections, we believe in a fair, transparent, and hassle-free refund process. If you’re eligible for a refund, we’ll process it as quickly as possible.

Refund Eligibility

Refunds are available in the following situations:

• Your returned product has been received and approved after inspection.
• Your order is cancelled before it is shipped.
• You receive an incorrect, damaged, or defective product.
• A requested exchange cannot be completed due to stock unavailability.

Refund Method

• Refunds for prepaid orders will be processed to the original payment method used during purchase.
• Refunds for Cash on Delivery (COD) orders will be processed via bank transfer or UPI.

Refund Processing

Once your refund is approved, it will be initiated within 3–5 business days.

After the refund has been initiated, it may take an additional 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if your order meets the conditions outlined in our Returns & Exchanges Policy.

Shipping Charges

If an order is returned due to:

• An incorrect or incomplete shipping address,
• Refusal to accept the delivery, or
• Failed delivery attempts caused by the customer,

applicable shipping or return shipping charges may be deducted from the refund amount.

Partial Refunds

Partial refunds may be issued only in exceptional cases after review by our support team.

Failed or Cancelled Payments

If your payment is successfully deducted but the order is not confirmed due to a technical issue, a full refund will be processed automatically.

Need Help?

If you have any questions about your refund, our team is here to assist you.

Email: hello@konkacollections.com

Phone: +91 9390300318